ROYL CONCIERGE
FAQ
WHAT ARE THE CONCIERGE HOURS?
YOU CAN EMAIL OUR ROYL CONCIERGE ANYTIME AT CONCIERGE@ROYLNYC.COM. WE WILL GET BACK TO YOU AS SOON AS POSSIBLE, AND ALWAYS WITHIN 24 HOURS.
HOW MUCH IS SHIPPING?
WE ARE HAPPY TO OFFER FREE SHIPPING AND RETURNS FOR YOUR CONVENIENCE.
HOW CAN I EXPEDITE MY ORDER?
IF YOU LIVE IN MANHATTAN, WE ARE ABLE TO OFFER SAME DAY DELIVERY BY COURIER FOR ORDERS PLACED BY 2P EST MONDAY THROUGH FRIDAY FOR A FLAT FEE OF 30 USD. FOR ALL OTHER LOCATIONS, YOU CAN CHOOSE NEXT DAY DELIVERY FOR 30 USD.
DO YOU SHIP INTERNATIONALLY?
WE CURRENTLY SHIP WITHIN THE UNITED STATES. WE PLAN TO EXPAND TO SHIP GLOBALLY IN THE FUTURE.
WHERE ARE YOUR PRODUCTS MADE?
ROYL IS DESIGNED AND MANUFACTURED IN NEW YORK CITY. WE USE THE FINEST LUXURY MATERIALS IMPORTED FROM THE BEST MILLS AROUND THE WORLD.
HOW DOES ROYL FIT?
UNLESS OTHERWISE NOTED, WE SUGGEST TAKING YOUR NORMAL SIZE. IF YOU HAVE QUESTIONS, PLEASE SEE OUR FIT NOTES ON EACH PRODUCT PAGE OR EMAIL US AT CONCIERGE@ROYLNYC.COM.
WHAT FORMS OF PAYMENT DO YOU TAKE?
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER AND ROYL GIFT CARDS. ALL PAYMENTS ARE PROCESSED THROUGH A SECURE CHECKOUT SYSTEM.
WHEN WILL I RECEIVE MY ORDER?
WE OFFER FREE SHIPPING AND RETURNS ON ALL ORDERS VIA UPS GROUND SHIPPING. CUSTOMERS ON THE EAST COAST AND MIDWEST CAN EXPECT TO RECEIVE THEIR ORDER WITHIN THREE BUSINESS DAYS; AND, WEST COAST CUSTOMERS IN THREE TO FIVE BUSINESS DAYS. ORDERS PLACED ON WEEKENDS AND HOLIDAYS WILL BE SHIPPED THE NEXT BUSINESS DAY. YOU WILL RECEIVE AN EMAIL WITH YOUR UPS TRACKING NUMBER ONCE YOUR PACKAGE HAS SHIPPED.
WHAT IS YOUR PRIVACY POLICY?
WE RESPECT YOUR PRIVACY. ROYL WILL NEVER SHARE YOUR PERSONAL INFORMATION OR BILLING DETAILS. FOR MORE INFORMATION, PLEASE READ OUR PRIVACY POLICY.
WHAT IS YOUR RETURN POLICY?
WE ACCEPT RETURNS FOR ITEMS IN ORIGINAL CONDITION WITHIN 14 DAYS OF DELIVERY. PLEASE CONTACT OUR CONCIERGE WITH YOUR ORDER NUMBER AND ITEM NAME SO THAT WE MAY ASSIST YOU WITH YOUR COMPLIMENTARY RETURN.
CONCIERGE@ROYLNYC.COM